Help
Frequently Asked Questions
Everything you need to know about personalised gifts, orders and delivery.
Customisation
Depending on the product: names, photos, dates, a personal message and the design style. Each product page shows the options available for it.
Yes! Use our custom order form or message us on WhatsApp with your idea.
Photo Upload
Choose your photos on the product page to see a preview. After placing your order, send the original photos on WhatsApp with your order number so we print them in full quality.
Clear, well-lit photos in JPG, PNG or WEBP. Original photos from your phone work better than screenshots or forwarded images.
Design Preview
For most personalised items we share a design preview on WhatsApp for approval before production. We’ll tell you if a preview isn’t possible for a specific item.
Orders & Delivery
We ship across India. Shipping charges are shown at checkout and we’ll confirm your delivery date on WhatsApp.
Delivery is free in Puducherry on orders above ₹1,000.
Use our Track Order page or message us on WhatsApp with your order number.
Rush Orders
Rush orders are available on many items. Please WhatsApp us with your date before ordering so we can confirm honestly whether it’s possible.
Payments
You can pay securely online at checkout using the payment options shown there.
Returns
Because personalised items are made just for you, they usually can’t be returned unless they arrive damaged or incorrect. Please see our Refund Policy.
Flower Preservation
As soon as possible after your event. See our Flower Preservation page for details.
Party Décor
Yes – share your theme, colours and names and we’ll design the décor around them. Get a quote.
WhatsApp Support
We reply during business hours: Monday to Saturday, 9:00 AM – 9:00 PM. Sunday closed.